Refund policy

30-Day Money-Back Guarantee Policy

At Xenia Beauty Labs, your satisfaction is our priority. We want you to be completely satisfied with our product. That’s why we offer a 30-Day Money-Back Guarantee. we will provide a full refund as long as the return conditions are met.

Eligibility for a Money-Back Guarantee

To qualify for a full refund under our 30-Day Money-Back Guarantee, the following conditions must be met:

  1. Timeframe: You must request a return and refund within 30 days from the date of order. 

  2. Condition of the Product: The Product must be returned in its original condition, unused, and undamaged. If the product is not in its original condition or has been damaged due to misuse, we reserve the right to refuse the refund.

  3. Proof of Purchase: You must provide order number or a receipt from the transaction.

Return Process

If you wish to initiate a return and receive a full refund, follow these steps:

  1. Contact Us: Email our customer support team at support@xeniabeautylabs.com Include your order number, a reason for your return, and whether you would prefer a refund or store credit.

  2. Return Authorization: After receiving your return request, our team will confirm your eligibility by email.

  3. Return the Product: Package the brush securely (in the original packaging). Send the item back to us as instructed. Shipping costs for returning the product is the responsibiliy of the customer.

  4. Refund Processing: Once we receive the returned product, we will inspect it to ensure it meets the return conditions. Upon receipt, we will issue a full refund to the original payment method within 5–10 business days.

Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider's processing times.

This Return and Refund Policy explains the conditions under which we accept returns for defective items and how we handle refunds, exchanges, or store credit to ensure you have a positive experience.

Defected Items

The following conditions must be met:

  • Defective or Damaged Product: The product must have a verifiable manufacturing defect or have arrived damaged. 

  • 7-Day Reporting Period: You must contact us to report the defect within 7 days of receiving your order. 

Return Process

We aim to make the return process as straightforward as possible. If you believe your product is defective, please follow these steps:

  1. Contact Us Promptly: Email our customer support at Support@XeniaBeautyLabs.com within 7 days of receiving your product. In your message, include your order number, a description of the issue, and a video demonstrating the defect.

  2. Return Approval: Our support team will review your case and the video proof. If the product is confirmed to be defective or damaged, we will approve the return and send you detailed return instructions. We will also provide a prepaid shipping label via email, so you can return the item at no cost to you.

  3. Ship the Defective Item: Pack the product securely (in its original packaging) and affix the prepaid return shipping label to the package. Drop off the package at the designated shipping facility or arrange a pickup, as instructed. Xenia Beauty Labs covers all return shipping costs for defective items.

  4. Inspection & Confirmation: Once we receive the returned brush, we will inspect it to verify the defect. We will then send you a confirmation email to let you know that the item has been received and the defect has been verified.

  5. Resolution Process: After confirming the defect, we will proceed with the resolution of your choice (exchange, or store credit) as outlined in the next section. We will keep you updated via email throughout this process (for example, confirming when a refund has been issued or when a replacement product has been shipped).

By following the steps above, you can help us expedite your return and get your issue resolved as quickly as possible. Our goal is to minimize any inconvenience and ensure you are satisfied with your Xenia Beauty Labs experience.

Refunds, Exchanges, and Store Credit

Once your returned item is received and confirmed to be defective, you can choose one of the following options for compensation:

  • Exchange (Replacement): We will send you a new replacement product at no extra cost. After your return is approved, the replacement brush will be shipped out promptly with free shipping. You will receive an email with the new order confirmation and tracking information. If the product is temporarily out of stock, we will inform you and provide an alternative resolution or a timeline for the exchange.

  • Store Credit: We can issue you store credit (in the form of a digital gift card or credit code) equivalent to the full value of your original purchase (including any taxes and shipping). This store credit can be used for future purchases on our website and will not expire. It’s a convenient option if you plan to buy from us again or prefer to wait for any new products we may launch.

No matter which option you choose, we will work to process it as quickly as possible once the defective item is received. Our team will keep you informed at each step. Our aim is to provide a hassle-free resolution that best meets your needs.

 

Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a return, please don’t hesitate to contact us using one of the methods below:

  • Email: Support@XeniaBeautyLabs.com

  • Website Contact Form: Visit our official website and fill out the contact form; we will respond as soon as possible.

We strive to respond to all inquiries within 1–2 business days. Thank you for choosing Xenia Beauty Labs.